Heirloom Wooden Toys » Our Guarantee

Our Guarantee

Our Guarantee

We guarantee you'll be happy with HeirloomWoodenToys.com.

90-Day Satisfaction Guarantee

 

If for any reason you or your child are not completely satisfied with toys purchased from this website, return them within 90 days for a full refund of the purchase price, WHETHER YOU'VE PLAYED WITH THEM OR NOT*.

Full refund: We will issue a full refund for the purchase price of the item when the item is returned to us (post marked) within 90 days. Sorry, shipping is not refundable. The item has to be in its original packaging.

We will replace or repair any item returned to us for any reason.  Remember, all of the toys we sell come with manufacturer warranties as well, which can be provided by the manufacturer.  Feel free to contact us for help with manufacturer warranties.  We are here to help.

If you will be returning an item, you must obtain an RMA (return merchandise authorization) number first.  Any item returned without an RMA number will not be refunded.

To get an RMA, e-mail your name, order number, and items to be returned to returns@HeirloomWoodenToys.com or call toll free (866) 202-8073 and we will give you an RMA number.  Be sure to write it down, and include it with your return.

Exchanges: Exchanges will be treated as new orders. Please place your new order online. Your credit card will be credited upon receipt of your returned item.

Credit Card refunds: We can only credit the credit card used to purchase the item, for any returns or any differences in purchase price from an exchange. If you have received a gift you may return it for store credit.

HeirloomWoodenToys.com
11636 Goldring Rd
Arcadia, CA 91006
(626) 305-1792
Toll Free: (866) 202-8073
info@HeirloomWoodenToys.com


*This 90 day guarantee does not include custom items.  Custom products are not returnable.